Terms & Conditions

When you join our loyalty programme, you can earn points on purchases made between 1 January 2026 and 31 October 2026 (exclusions apply). To do so, please fill out the form above so we can backdate the points. Requests made after the deadline 31 October 2026 cannot be redeemed.

Please enter the same email address you used for your purchases in the form above. We’ll review the purchases associated with that email address and add the points to your loyalty account accordingly. Purchases made using another email address might not be identified automatically.

Products that are not eligible for points include Clearance items, gift cards, delivery charges, business or trade purchases, or purchases made using staff or Friends & Family discounts. Cancelled or refunded purchases will not qualify for points.

Each customer can submit only one request. Please allow up to 30 days for your points to appear in your account. 

For our full terms and conditions, please follow the link here.

For frequently asked questions, you can visit our help centre.

To join our loyalty programme, click here.