Terms & Conditions
These terms of sale apply to our website(s). By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions please email online@boroughkitchen.live with your query.
1. Use of our Website
References to “we”, “us” and/or “our” throughout www.boroughkitchen.live (“the website”) are to Borough Kitchen.
The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.
There is no charge imposed by Borough Kitchen for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time without notice.
Your placement of an order on our website is an offer by you to purchase the goods selected in your order.
We may accept your order at our discretion. This means that if products are shown on the site but are incorrectly priced, incorrectly described or not available we shall not be obliged to sell you those products.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Borough Kitchen for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
We reserve the right to change these terms of sale from time to time without notice to you.
2. Contract Information
Goods supplied from the Website are supplied by Borough Kitchen Limited, a company registered in England and Wales whose company registration number is 08903402 and VAT number is 160 257 332 whose registered office address is Borough Kitchen,129C Upper St, London N1 1QP, United Kingdom.
Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Borough Kitchen shall not be obliged to sell you those goods.
3. Products
Borough Kitchen has worked tirelessly to ensure that the description and specification of our products are correct. However, specifications and descriptions of products are only intended to give a general description of the products and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
4. Gift Cards
Please see our Gift Card Terms & Conditions for full details.
5. Trade and Interior Design
Membership in the Interior Design & Trade Programme is valid for 24 months, at which point members will be asked to update their information and re-enrol. Membership is offered to individuals only and is not transferable. If your firm has multiple designers, each must individually apply for membership. Individual email addresses must be signed up to our mailing list.
Spend is based on rolling twelve months total. Discount excludes sale, gift cards, electronics, Big Green Egg and delivery costs, and cannot be used with any other discount or promotion. Borough Kitchen Packs offered at a maximum of 15% over individual component pricing.
6. Privacy and Security Policy
This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Borough Kitchen.
We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services.
When you visit, register or order products on www.boroughkitchen.live you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.
Any data about individuals which is entered or included in any message to Borough Kitchen will be subject to the Data Protection Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for Borough Kitchen to utilise it for the purpose of any transaction included for or by you through the website. If you are in any doubt about any data, please feel free to email Borough Kitchen with the details of the problem first. If you have any enquiries relating to data which is held you should contact info@boroughkitchen.live.
Borough Kitchen only use personal information for the purpose for which it was given to Borough Kitchen and in connection with the business or permitted by law. Borough Kitchen will collate the information which you provide. By giving Borough Kitchen this information, you consent to the use of it in order to process your order to process your order and inform you about its progress.
The information you submit and other information about Borough Kitchen visitors or registrants will not be sold, rented, exchanged, transferred or otherwise disclosed to any party outside Borough Kitchen. However, Borough Kitchen reserves the right to disclose data to a law enforcement officer or in connection with any legal proceedings if it is believed that such disclosure is required by law.
Borough Kitchen may use the information you supply to notify you about Borough Kitchen services which may be of interest to you and to keep you informed about forthcoming events. For your security, Borough Kitchen reserves the right at all times to contact individuals if evidence of account tampering or improper account activity is discovered. You can review, change or delete certain personal information at any time.
We take the security of your personal details seriously at Borough Kitchen and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.
7. Cookies Policy
Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive and which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.
You can find a technical explanation of cookies from Wikipedia here:
http://en.wikipedia.org/wiki/HTTP_cookie
A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, ‘the user’ and us, ‘the site’, from remembering what’s in a user’s basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content – for example, if you are logged into Facebook, a cookie means that when you come to our site and ‘like’ something, you don’t have to log into Facebook again.
You can opt out of using cookies at any time, however this may result in a slower, less smooth experience for you. Each browser has a different method to opt out of using cookies - this resource offers information about how this can be done: http://www.aboutcookies.org/Default.aspx?page=2
8. Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Borough Kitchen Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9. Limitation of Liability
Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Borough Kitchen Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Borough Kitchen Website, or any transaction that may be conducted on or through the Borough Kitchen Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Borough Kitchen website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Borough Kitchen website. The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products.
This does not affect you statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Borough Kitchen website and any information provided to or taken from the Borough Kitchen website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
- economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any loss which was not brought to the attention of Borough Kitchen at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Borough Kitchen; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.
10. Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
11. Waiver
No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.
12. Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisons is held to be inapplicable or unenforceable in any circumstances.
13. Entire Agreement
These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Borough Kitchen in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.
14. Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
15. Customer Reviews
By submitting a product review, rating, photo, video or other related content (“Review Content”) to Borough Kitchen, you confirm that the content reflects your genuine experience with the product and is accurate to the best of your knowledge. You also confirm that you own the content submitted, or otherwise have permission to share it.
You retain ownership of your Review Content; however, by submitting it, you grant Borough Kitchen and its partners a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, distribute, adapt and share the content across our website, marketing materials, social media channels and third-party platforms for promotional and commercial purposes, without further notice or compensation.
You agree not to submit any Review Content that is false, misleading, unlawful, defamatory, offensive, infringes the rights of any third party, or contains viruses, malicious code or unsolicited promotional material.
We reserve the right to moderate, edit, refuse or remove any Review Content at our discretion, including content that breaches these guidelines or applicable laws. Borough Kitchen does not guarantee that any submitted Review Content will be published or remain published for any period of time.
You acknowledge that you, and not Borough Kitchen, are responsible for the content of any Review Content submitted by you.
Where Review Content includes personal data, such information will be processed in accordance with our Privacy Policy and applicable data protection laws. By submitting a review, you acknowledge that your first name, initial, location and review content may be displayed publicly on our website and platforms where we sell or promote our products.
We strive to ensure all customer feedback is genuine and helpful. If you suspect a review is fraudulent, inaccurate, or misleading, please notify us at online@boroughkitchen.live for further investigation.
16. The Kitchen Club Terms & Conditions
The Kitchen Club: Programme Rules
1. Membership
Programme name
The Kitchen Club
Cost
Free to join
How to join
Customers must create a Kitchen Club account online or in store, or opt into The Kitchen Club via Borough Kitchen account.
Automatic enrolment
Customers are not automatically enrolled.
Existing customers
Previous purchases do not automatically qualify for points or tier status unless customers enquire about this
Account requirement
Points and rewards are only available to customers with an active Kitchen Club account.
Multiple accounts
One account per individual.
Minimum age
18.0
Location
The Kitchen Club loyalty programme is available to customers with a United Kingdom delivery address only, Customers outside the UK may opt in to receive loyalty marketing communications, including access to clearance events where applicable, but are not eligible to earn or redeem points or participate in membership tiers.
2. Tiers
Tier 1
£0 to £749 annual spend
Tier 2
£750 to £4,999 annual spend
Tier 3
£5,000+ annual spend
Tier qualification period
A member's tier is based on their eligible spend during each 12-month membership year, starting from the date they join The Kitchen Club or reached a new tier.
Tier qualification
Members earn points at the rate applicable to their current tier at the time of purchase. If an eligible purchase takes a member over a tier threshold, the new tier will apply to future eligible purchases only. For example, if a member's first eligible purchase is £2,000, they will earn points at the Tier 1 rate for that purchase and move into Tier 2 afterwards.
Tier assessment
At the end of each membership year, a member's eligible spend is assessed. Their spend then resets to £0, and their tier for the next membership year is determined based on the spend they achieved during the previous year.
Downgrade rules
If a member does not meet the minimum spend required to maintain their current tier during their membership year, they will move to the appropriate tier for the following membership year based on their eligible spend.
3. Eligible Spend & Points
Tier 1 earn rate
Members earn 1 point for every £1 spent on eligible purchases.
Tier 2 earn rate
Members earn 2 points for every £1 spent on eligible purchases.
Tier 3 earn rate
Members earn 3 points for every £1 spent on eligible purchases.
Eligible purchases
Points are earned on full-price products, and Cook School Class bookings.
Excluded purchases
Points are not earned on sale or clearance items, delivery charges, or any other excluded transactions specified by Borough Kitchen.
Gift cards
Members do not earn points when purchasing or redeeming a Borough Kitchen Gift Card or Cook School Gift Card.
In-store and online purchases
Members earn points on eligible purchases made both in-store and online.
Cook School cancellations
If a Cook School booking is cancelled and refunded, any points earned from that booking will be deducted from the member's account.
Points awarded
Points are awarded once an eligible order has been successfully created in Borough Kitchen's system.
VAT
Points are earned on the amount paid by the customer, including VAT.
Rounding
Points are rounded down to the nearest whole number.
Points expiry
Points expire 3 years after they are earned if they have not been redeemed.
Full returns
If an eligible purchase is fully refunded or returned, any points earned from that purchase will be deducted from the member's account.
Partial returns
If part of an eligible purchase is refunded or returned, points will be deducted in proportion to the value refunded. For example, if a customer spends £300 and later returns £100 worth of items, 100 points will be deducted (Tier 1 example).
Negative points balance
If a member has already redeemed points earned from a purchase that is subsequently refunded or returned, their account may go into a negative points balance to reflect the deduction of those points.
Exchanges
Points will be adjusted based on the final purchase value where applicable.
4. Engagement Actions
Marketing email opt-in
Members receive 100 points when they opt in to receive Borough Kitchen marketing emails. Reward can only be claimed once per account.
Marketing preferences
Members retain any points earned for opting into marketing emails, even if they unsubscribe at a later date.
Instagram follow
Members receive 30 points for following Borough Kitchen on Instagram. Reward can only be claimed once per account.
Facebook follow
Members receive 30 points for following Borough Kitchen on Facebook. Reward can only be claimed once per account.
Product reviews
Members receive 50 points for each eligible product review submitted.
Verified purchases
Review points are only awarded for products purchased from Borough Kitchen as a verified purchase.
Review limits
Members may earn points for every eligible product review submitted. Reviews can only be submitted once per product.
Rejected or removed reviews
If a review is removed, rejected or found to breach Borough Kitchen's review guidelines, any points awarded for that review will be removed from the member's account.
One-time actions
Points for marketing email opt-in and social media follows can only be earned once per member account.
Genuine engagement
Borough Kitchen reserves the right to withhold or remove points for fraudulent, duplicate, spam or otherwise invalid engagement activities.
Promotional bonus points
Borough Kitchen may occasionally offer bonus point promotions on selected products, categories or campaigns. The terms of each promotion will be communicated separately.
Future engagement activities
Borough Kitchen may introduce, amend or remove engagement activities and the number of points awarded at any time.
5. Rewards & Benefits
Points value
100 points = £1 in rewards.
Minimum redemption
Members must redeem a minimum of 500 points (£5 reward) before rewards can be redeemed.
Redemption structure
Rewards can only be redeemed in £5 increments (e.g. £5, £10, £15, £20).
Maximum redemption
There is no maximum limit on the number of points that can be redeemed in a single transaction, provided the member has sufficient points available in their account.
Reward expiry
Points Rewards (money off) do not have a separate expiry date. Members' points expire after 3 years if they have not been redeemed.
Combining rewards
Points Rewards (money off) cannot be combined with other reward points, promotional codes, discounts or offers unless expressly stated by Borough Kitchen.
Gift cards
Points cannot be redeemed to purchase gift cards.
Cook School bookings
Reward points can be redeemed against Cook School bookings.
Cook School cancellations
No points are awarded for Cook School bookings that are cancelled or refunded before attendance.
Cook School attendance
Cook School points are awarded only to the member who purchases the class.
Tier benefits
Members receive the benefits associated with their current membership tier.
Benefit changes
Borough Kitchen reserves the right to amend, replace or remove tier benefits from time to time.
Reward misuse
Borough Kitchen reserves the right to cancel or withdraw rewards that have been issued in error or obtained through fraudulent or abusive activity.
Clearance access
Access to clearance events may be provided through a dedicated online landing page available only during the promotional period.
Early access timing
Early access windows may vary by tier. Borough Kitchen will communicate access times for each event.
Early access period
Where applicable, early access will typically begin 24 hours before general access.
Marketing email requirement
Members are not required to subscribe to Borough Kitchen marketing emails to join The Kitchen Club. However, invitations to selected benefits, including early access and clearance events, may only be sent by marketing email. Members who are not subscribed to marketing emails may therefore be unable to access these benefits.
Marketing communications
Access to selected early access or clearance events may require members to be subscribed to Borough Kitchen marketing emails in order to receive their invitation.
Purchase limits
Borough Kitchen reserves the right to apply purchase limits on selected products or promotions. Any limits will be communicated at the time of the promotion.
Online availability
Early access and clearance events are currently available online only, unless otherwise stated by Borough Kitchen.
Points transfer
Points cannot be transferred between members and cannot be exchanged for cash.
Temporary earning exclusions
Borough Kitchen may exclude selected products, services, promotions or periods from earning points, including during sale or peak trading periods.
6.1. Tier 3 Benefits
Free shipping
Tier 3 members receive free standard next day Mainland UK shipping while they remain in Tier 3.
Complimentary Cook School classes
Tier 3 members receive two complimentary Cook School classes per membership year.
Eligible classes
Complimentary classes may be redeemed against any Cook School class, subject to availability.
Transferability
Complimentary classes are non-transferable and may only be redeemed by the eligible Tier 3 member.
Cash alternative
Complimentary classes cannot be exchanged for cash, credit or any other alternative.
Expiry
Any unused complimentary Cook School classes expire at the end of the member's current membership year and cannot be carried forward.
7. Account Management
Eligibility
The Kitchen Club is intended for individual customers only. Business, trade, media and wholesale accounts are not eligible to earn & redeem points for their purchases.
Staff eligibility
Borough Kitchen employees and customers who receive a Friends & Family discount are not eligible to earn & redeem points for their purchases.
Minimum age
Members must be aged 18 or over to join The Kitchen Club.
Number of accounts
Each member may only hold one Kitchen Club account.
Accurate information
Members are responsible for providing accurate and up-to-date account information.
Territory
The Kitchen Club is available to eligible customers regardless of their country of residence, provided they meet the Programme's eligibility requirements.
Duplicate accounts
If duplicate accounts are created, Borough Kitchen reserves the right to merge or close accounts and adjust points where appropriate.
Account security
Members are responsible for maintaining the security of their account credentials.
Missed points claims
Members earn points only after joining The Kitchen Club. If a member forgets to identify themselves at the time of purchase, Borough Kitchen may award points retrospectively, provided the request is made within 30 days of purchase and valid proof of purchase is provided.
Email address changes
Members may update the email address linked to their Kitchen Club account while retaining their points, tier status and rewards.
Account closure
Members may close their Kitchen Club account at any time by contacting Borough Kitchen.
Closing an account
Any unused points, rewards and tier benefits will be forfeited when an account is closed.
Programme removal
Borough Kitchen reserves the right to suspend or terminate a membership where fraudulent, abusive or inappropriate activity is suspected.
Membership is personal
Membership, points, rewards and tier benefits are personal to the account holder and cannot be transferred or shared with another person.
8. Returns, Refunds & Exchanges
Full returns
If an eligible purchase is fully refunded or returned, any points earned from that purchase will be deducted from the member's account.
Partial returns
If part of an eligible purchase is refunded or returned, points will be deducted in proportion to the value refunded.
Negative points balance
If a member has already redeemed points earned from a purchase that is subsequently refunded or returned, the corresponding points will be deducted from their account. This may result in the member having a negative points balance.
Returns affecting tier status
If a refund or return reduces a member's eligible annual spend below the threshold for their current tier, their tier will be adjusted accordingly.
Exchanges
Where an item is exchanged, points will be adjusted based on the final purchase value. Members will earn or lose points based on the difference in value between the original and replacement item.
Cook School cancellations
If a Cook School booking is cancelled and refunded, any points earned from that booking will be deducted from the member's account.
Reward purchases
If a purchase paid for using a loyalty reward is fully refunded, any points redeemed as part of that purchase will be credited back to the member's account.
Partial refunds on reward purchases
If a purchase paid for using a loyalty reward is partially refunded, any points redeemed as part of that purchase will not be credited back to the member's account.
Cancelled orders
If an order is cancelled, any points redeemed as part of that order will not be automatically credited back to the member's account.
Promotional bonus points
If bonus points were awarded as part of a promotion linked to a purchase that is later refunded or returned, Borough Kitchen reserves the right to remove those bonus points where applicable.
Fraudulent returns
Borough Kitchen reserves the right to investigate unusual or excessive return activity and adjust points or membership status where appropriate.
9. Fraud, Misuse & Abuse
Fraudulent activity
Borough Kitchen reserves the right to investigate any suspected fraudulent, abusive or inappropriate activity connected to The Kitchen Club.
Multiple accounts
Members must not create multiple accounts to earn additional points, rewards or benefits.
Fake engagement
Points may be removed for fake, duplicate, spam, misleading or invalid engagement actions, including product reviews.
Review abuse
Members must not submit reviews solely for the purpose of earning points, or submit reviews that are false, offensive, copied, irrelevant or otherwise in breach of Borough Kitchen's review guidelines.
Tier manipulation
Members must not attempt to manipulate their spend, returns or account activity to gain or retain a tier unfairly.
Reward misuse
Rewards, points and tier benefits must not be sold, transferred, exchanged or used for any unauthorised purpose.
Promotional abuse
Borough Kitchen may remove points or rewards where a promotion has been misused, abused or applied in error.
Account suspension
Borough Kitchen may suspend or close a member's account if misuse, fraud or abuse is suspected or identified.
Points adjustment
Borough Kitchen may remove or adjust points, rewards or tier status where they have been awarded in error, earned through misuse, or affected by returns, refunds or cancellations.
Final decision
Borough Kitchen's decision on points, rewards, tier status and misuse will be final, subject to applicable consumer rights.
10. Program Administration
Programme changes
Borough Kitchen reserves the right to amend, suspend or cancel The Kitchen Club, or any aspect of the programme, including points, rewards, tiers, benefits and eligibility criteria, at any time.
Programme suspension
Borough Kitchen may suspend or terminate The Kitchen Club at any time, provided reasonable notice is given where practicable.
Points awarded in error
If points, rewards or tier benefits are awarded in error, Borough Kitchen reserves the right to correct the error and adjust the member's account accordingly.
Technical issues
Borough Kitchen is not responsible for delays or failures in awarding points or rewards caused by technical issues, system outages or circumstances beyond its reasonable control.
Member communications
Borough Kitchen may contact members regarding important changes to The Kitchen Club, including updates to these Terms & Conditions.
Privacy
Personal information collected as part of The Kitchen Club will be processed in accordance with Borough Kitchen's Privacy Policy.
Interpretation
Borough Kitchen reserves the right to interpret and apply these Programme Rules in good faith and in a fair and reasonable manner.
Governing Terms
Participation in The Kitchen Club constitutes acceptance of the Programme Terms & Conditions, as updated from time to time.
11. Launch Rules (2026 only)
Historical spend
Members who join The Kitchen Club during the launch period may have eligible purchases made from 1 January 2026 recognised for points and/or tier qualification, subject to Borough Kitchen's launch rules.
Eligible purchases
Only purchases that would ordinarily qualify as eligible purchases under The Kitchen Club will be included in the historical spend lookback.
Launch lookback period
Members who join The Kitchen Club during the launch period may claim historical eligible purchases made from 1 January 2026 until 31 October 2026. Historical purchases submitted after 31 October 2026 will not be eligible.
Verification
Borough Kitchen reserves the right to verify historical purchases before awarding any points or tier status.
Launch promotion
The historical spend lookback is a one-time launch promotion and will end once the launch lookback period has expired. It will not form part of the ongoing Programme Rules.
Backdated points
Eligible historical purchases recognised during the launch period will be awarded at the Tier 1 earn rate of 1 point per £1 spent, regardless of the member's current or future tier.
Backdated points processing
Once a member has notified Borough Kitchen via relevant form of eligible historical purchases, backdated points may take up to 30 days to be processed and appear in their Kitchen Club account.
Loyalty Definitions
Member
An individual who has successfully joined The Kitchen Club.
Membership Year
The 12-month period beginning on the date a member joins The Kitchen Club.
Eligible Purchase
A purchase that qualifies for points under the Programme Rules.
Points
Loyalty points earned through eligible purchases and qualifying engagement activities.
Reward
A benefit, voucher or other redemption made available through The Kitchen Club.
Tier
A member's status within The Kitchen Club, determined by their eligible spend during their membership year.
Eligible Spend
The value of qualifying purchases that counts towards earning points and tier progression.