Our Sales & Discounts Policy

We believe a kitchen and table should be equipped with tools that are genuinely useful and well-made. They should last a lifetime, or as long as possible. That’s why we quality-test every item before it reaches our shelves, making sure it’s not the kind to wear down quickly, or become outdated once a trend has passed. We believe in value – that means our customers are always paying the fair price.

We don’t participate in seasonal sales or discount events, such as Black Friday, which often feature artificial ‘price up to price down’ tactics. These types of sales encourage the kind of short-term, impulse purchases that contradict our values. They are designed for fashion and seasonal products, rather than cookware and tableware that is meant to last a lifetime. Here’s what we do instead: 

1. Year-Round Competitive Pricing (& Price Matching) 

We work behind the scenes every day to offer competitive pricing all year round, regularly adjusting our prices to match what other reputable retailers are selling an item for. If you notice the exact  item we sell for a lower price at another retailer, let us know. We would be delighted to price-match it for you. Learn more about how to request a Price Match Guarantee here.

November Price Promise: For the month of November, we take our Price Match Policy one step further. If an item you purchase at Borough Kitchen drops in price during a sales event, such as Black Friday, we will return that difference to you in store credit. Click here for more information. 

2. Semi-Annual Clearance (For Members of The Kitchen Club) 

Twice a year, in winter and summer, we have a Clearance event, where we mark down ex-display, ex-demo, and discontinued items. This event is exclusive to members of our loyalty programme, The Kitchen Club, which you can sign up for here. It’s free, and we’d love to see you there. 

3. Special Pricing

We have built long-lasting relationships with companies whose products consistently meet our standards for function, quality, and durability. As a result, we have access to exclusive products, as well as products available at an exclusive, lower price. The best way to know about these products is to sign up for our newsletter, which you can do here, or at the bottom of this webpage. (By signing up, you’ll also qualify for a £100 gift card prize, drawn quarterly.)